Terms of Service

1. Acceptance of Terms

By accessing and using Spy-Supply services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Company Information

3. Product Usage and Compliance

Our products are designed for legitimate security and privacy purposes. Users must:

• Use products in compliance with applicable laws and regulations
• Provide valid identification when required (18+ age verification)
• Use products for lawful purposes only
• Not use products for illegal surveillance or privacy violations
• Comply with local import/export regulations
• Respect intellectual property rights

4. Age Verification and Eligibility

You must be at least 18 years old to purchase our products. We reserve the right to:

• Request valid government-issued identification for age verification
• Verify identity and eligibility before processing orders
• Refuse service to individuals who cannot provide adequate verification
• Conduct background checks where legally required

5. Ordering and Payment

5.1 WhatsApp Ordering Process

Our primary ordering method is through WhatsApp communication:

• All orders must be confirmed through our official WhatsApp number
• Prices are listed in EUR (Euro) and subject to change
• Orders are subject to availability and verification
• We reserve the right to refuse any order

5.2 Payment Terms

• Payment methods will be communicated during order process
• Full payment required before shipment
• All transactions are processed securely
• Refunds subject to our return policy

6. Shipping and Delivery

We provide discreet shipping services with the following terms:

• Discreet packaging to protect privacy
• Delivery times vary by location and product
• Pickup locations available in Enschede, Netherlands
• International shipping subject to customs and import regulations
• Customer responsible for any customs duties or taxes
• Delivery confirmation required for high-value items

7. Warranty and Returns

7.1 2-Year Warranty

All products come with a 2-year warranty covering:

• Manufacturing defects
• Hardware malfunctions under normal use
• CE/FCC compliance issues

7.2 Return Policy

• Returns accepted within 14 days of delivery (EU consumer rights)
• Products must be in original condition and packaging
• Customer responsible for return shipping costs
• Refunds processed within 14 days of return receipt
• Custom or personalized items may not be returnable

8. Privacy and Data Protection

We are committed to protecting your privacy and complying with GDPR:

• Personal data processed according to our Privacy Policy
• Secure communication channels for sensitive information
• Data retention limited to legal and business requirements
• Right to access, rectify, or delete personal data

See our Privacy Policy for complete details.

9. Intellectual Property

All content, trademarks, and intellectual property on this website are owned by Spy-Supply or licensed to us:

• Website content protected by copyright
• Product designs and specifications are proprietary
• Unauthorized reproduction or distribution prohibited
• Respect for third-party intellectual property rights

10. Limitation of Liability

To the maximum extent permitted by law:

• Spy-Supply shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Total liability limited to the purchase price of the product
• No liability for misuse of products or violation of applicable laws
• Force majeure events exclude liability

This limitation does not affect statutory consumer rights under EU law.

11. Governing Law and Jurisdiction

These terms are governed by Dutch law. Any disputes will be resolved in the competent courts of the Netherlands. EU consumers may also have recourse to alternative dispute resolution mechanisms.

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact Information